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Need some help or want to get in touch?

For store.hmv.com (online orders) please visit our FAQs as you may find the answer to your query straight away.

For the FAQs on our loyalty scheme, please visit https://www.hmv.com/purehmv-faq

For the FAQs for our stores, please visit https://www.hmv.com/faq

 If you still can’t find the answer you're looking for,  please email us at website.service@hmv.co.uk, making sure to include your order number and as much detail regarding the query as possible. We aim to respond to all emails within three working days of receipt.