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For store.hmv.com (online orders) please visit our FAQs as you may find the answer to your query straight away.

For the FAQs for our stores, please visit https://www.hmv.com/faq

 If you still can’t find the answer you're looking for,  please email us at website.service@hmv.co.uk, making sure to include your order number and as much detail regarding the query as possible. We aim to respond to all emails within three working days of receipt.