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Need some help or want to get in touch?

For (online orders) please visit our FAQs as you may find the answer to your query straight away.

For the FAQs for our stores, please visit

If you still can’t find the answer you're looking for, please email us at making sure to include your order number and as much detail regarding the query as possible. We aim to respond to all emails within three working days of receipt.

For help on Twitter - please message @hmvUKhelp

For help on Facebook - please message

If you would like us to consider stocking your music or other goods in our stores or on our website, please see Supplier Information.



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