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Coronavirus (COVID-19)

Coronavirus (COVID-19) update from hmv
Click & Collect
Delivery
In store customer orders
Returns


CORONAVIRUS (COVID-19) update from hmv 

It is with heavy hearts that we’re temporarily closing our stores. 

We have kept our shops open as long as possible because we know how much entertainment can support people during difficult times. However, due to the unfolding situation with Coronavirus, we’re very sad to have to let you know we’ll be temporarily closing our stores for trade from the end of Sunday March 22nd. 

Whilst our stores are temporarily closed you can still get all your entertainment delivered straight to your door through our website, store.hmv.com. We’ve also extended our returns policy during these uncertain times to offer customers more flexibility with their purchases. Anything purchased in store or ordered on store.hmv.com from March 2020 can be returned to us up to 14 days after our stores reopen. 

We’ve tried to answer as many of your questions as we can below but our customer service team are on hand to support you too or you can find us on Instagram, Facebook and Twitter where we will be sharing our latest updates and news. 

We look forward to welcoming you back into our stores in the future and would like to thank you for your ongoing support. 

CLICK & COLLECT 

If you have selected our Click & Collect service and the order has already reached the store, your order will be available to collect when the store re-opens. 

If the order has not yet been dispatched, we’ll be in touch shortly to get an alternative delivery address from you and will update this on your order, free of charge.  

DELIVERY

Please note that due to the recent health concerns regarding coronavirus (COVID-19), there is currently a reduced service across the country, which may cause a slight delay with the delivery of store.hmv.com orders. Please be assured, however, that we are doing our utmost to get items to our customers as soon as possible. 

IN STORE CUSTOMER ORDERS

For customers that have placed an order in one of our high street stores, we’ll be in touch shortly with more details regarding what happens with this.

If you have any questions after the update has been received, please contact our customer service team at store.service@hmv.co.uk with a photo of your customer order receipt for support.

RETURNS

In light of the recent health concerns, we have extended our returns policy for items purchased in store or ordered on store.hmv.com in March 2020 and you will now have until 14 days after stores have reopened to return items to us.