When will my order arrive?
- If the items are in stock we’ll aim to dispatch them within 3 working days of your order being placed, or the next working day if it’s a weekend or a public holiday. Due to the increased volumes of orders being received and the social distancing measures that our warehouse teams are following, there may be a slight delay with dispatching orders and we thank you for your patience.
- Orders sent via Royal Mail 48 are usually received within two to five working days, including Saturdays. Due to current delays, please allow 7 days for delivery.
- Orders sent via the Royal Mail Tracked 24® service will be dispatched the same day if ordered by 2pm, Monday to Friday (excluding public holidays).
- We shall aim to dispatch pre-orders so that you receive them on the release date.
- Free delivery is available for most items but all exceptions will be clearly highlighted.
- Selected items are only available for delivery via the Royal Mail Tracked 24® service (International Tracked for non-UK orders) and some other items are available for delivery using this service for a charge.
- Selected items are only available for delivery using Click & Collect to a UK hmv store of your choice.
- All delivery options and any charges that are applicable will be shown at the checkout.
Will you tell me when my order is on its way?
- We will email you as soon as each item is ready to be dispatched so you know when to expect them, but you can also check the status of your order in your account.
- We don’t always ship everything together so check your dispatch email for more details - we’ll send you a dispatch email per parcel.
- If your order contains items that are out of stock, we’ll ship the in-stock items as soon as we can and will dispatch the out of stock items as soon as we’ve received more stock in the warehouse
- For items that are dispatched using our standard service, we ask that you wait 14 days from the date of dispatch before reporting any items as undelivered.
Click & Collect
- We regret that Click & Collect to hmv stores is currently unavailable.
- We regret that Click & Collect to a HubBox Collect Point is currently unavailable.
- We are happy to accept returns for unwanted items, provided they are returned within 14 days of receipt, unopened, unused and in perfect condition. Please note that due to the impact of COVID-19 across the country, we have extended our returns policy and items ordered from March 2020 can be returned to us up until the end of August 2020.
- Some exclusions apply, please visit our FAQs for further details.