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The personal information you choose to share with us, along with data collected on how you use our Websites help us to better understand our customers as a group and as individuals. This then helps us to advise you on the products and services that meet your needs.
‘Affiliates’ – means those companies listed under the Affiliate Details section (as may be amended from time to time).
‘Information Commissioner’ – means the Information Commissioner’s Office in the United Kingdom.
‘Loyalty Card’ – means the loyalty card provided to you when joining the Pure HMV Rewards Club. The Pure HMV Rewards Club is currently suspended.
‘Participating Retailers’ – means retailers that are participate in the Pure HMV Rewards Club and accept our Loyalty Card as part of this scheme. The Pure HMV Rewards Club has now been suspended.
‘Privacy and Cookies Policy’ – means this privacy and cookies policy as may be updated from time to time.
‘Pure HMV Rewards Club’ – means the rewards club that was run and administered by Pure HMV Loyalty Limited. The Pure HMV Rewards Club has now been suspended.
‘United Kingdom’ – means England, Scotland, Wales, Northern Ireland, and the Channel Islands.
‘us’, ‘we’, ‘our’ – means Sunrise Records and Entertainment Limited.
‘Websites’ – means collectively the websites at fopp.com, hmv.com, purehmv.com, store.hmv.com, carees.hmv.com and individually each website (as relevant).
‘you’ and ‘your’ – means a user of the Websites and/or Loyalty Card.
We will at all times only collect and process your personal information in accordance with the General Data Protection Regulation 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2015 as amended, and any other applicable data protection legislation including the following;
Finally, we may receive information about you from third parties who are legally entitled to disclose that information.
By using our Websites and/or Loyalty Card, you agree that your information may be used by us (and where relevant by our Affiliates) for any of the following purposes:
We will only process your data for marketing purposes if you have given consent in the form of ticking the box when registering a new account, if you have opted in to receiving communications from us via your existing account settings, during the checkout process or you have signed up to one or more of our mailings lists via another means.
With your consent, we may contact you:
You may indicate your consent to the above when signing up to our Pure HMV Rewards Club or on our Websites by ticking boxes indicating your consent.
You may opt-out from receiving marketing communications at any time by:
We will share your information with Affiliates where you join our Pure HMV Rewards Club (listed under Affiliate Details); delivery (listed under Affiliate Details) and payment providers (listed under Payment Providers) where you make a purchase on a Website.
We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.
We may also disclose your information to third parties in connection with the sale, transfer, or disposal of our business, provided that they continue to use your information substantially in accordance with the terms of this Privacy and Cookies Policy
We will keep your personal information only for as long as necessary to fulfil the purposes for which we are processing your personal information unless the law permits or requires longer. For example, we might need to keep your personal data to assist with any warranties that may exist.
OTHER TRACKING TECHNOLOGIES
We also use your IP address and User Agent to gather non-personal information about how you interact with our site. When you visit our site, your IP and User Agent are assigned a random ID (using SHA256 encryption). Once encrypted, the raw IP Address and User Agent data is then deleted.
This aspect of user tracking garners no personally identifiable information and uses no tracking cookies.
We follow strict technical and organisation security procedures in the storage and disclosure of information, which you have given us. This is to prevent the loss, unauthorised access, or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected, hidden behind a firewall from the outside world.
However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.
We (or Affiliates on our behalf) may store or process information that we collect about you within the European Economic Area adhering to the General Data Protection Regulation 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2015 as amended, and any other applicable data protection legislation.
You have certain rights in relation to your personal information, including the right to;
If you wish to exercise any of your rights in relation to your personal information, please send your request to us in writing via any of the following means;
You agree not to misuse any personal information available on our sites or to gather it or use robots or other automated scripts, codes, or functionalities to do so.
DPDgroup UK Limited incorporated and registered in England and Wales with company number 732993, whose registered office is at ROEBUCK LANE, SMETHWICK, B66 1BY.
Encompass Print Limited incorporated and registered in England and Wales with company number 05858982, whose registered office is at ENCOMPASS HOUSE, MANNERS INDUSTRIAL ESTATE, 17 BIRKDALE CLOSE, ILKESTON, DERBYSHIRE, DE7 8YA.
Emarsys UK Limited incorporated and registered in England and Wales with company number 06892602, whose registered office is at 1ST FLOOR, FOCUS POINT REGENT QUARTER 21 CALEDONIAN ROAD, LONDON, N1 9DX.
Royal Mail Group Limited incorporated and registered in England and Wales with company number 03087786, whose registered office is at 100 VICTORIA EMBANKMENT, LONDON, EC4Y 0HQ.
Zendesk Inc. incorporated and registered in the USA, with offices at 989 MARKET STREET, SAN FRANSISCO, CA 94103, USA.
ZigZag Global Limited incorporated and registered in England and Wales with company number 09404819, whose registered office is at 4th FLOOR, 7-10 CHANDOS STREET, LONDON, W1G 8DQ
Inpost UK Limited incorporated and registered in England and Wales with company number 08090698, whose registered office is at UNIT C BOUNDARY PARK, BOUNDARY WAY, HEMEL HEMPSTEAD, HERTFORDSHIRE HP2 7GE.
All Fopp and HMV branded stores and store.hmv.com financial transactions are handled through payment services provider WorldPay (UK) Limited. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via store.hmv.com, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Last updated: 3 November 2021
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